Customer Service Representative

Jessup, MD 20794, USA

About Capital Seaboard

For over 60 years, Capital Seaboard has been a trusted provider of fresh seafood and produce to the Mid-Atlantic’s most discerning chefs and food service operators. With deep, long-standing relationships across the supply chain, we offer unmatched access to high-quality ingredients—delivered with consistency, care, and speed. From dockside selections to hand-picked farm produce, our team ensures every order meets the highest standards of freshness and flavor.

Capital Seaboard’s commitment to reliability, culinary excellence, and personalized service has made us a preferred partner for chefs who demand the best—day in and day out.

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative
. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What
you’ll
do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation,pregnancy, gender identityor any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.