Delivery Practice Manager, WWPS ProServe

Delivery Practice Manager, WWPS Pro Serve

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The Amazon Web Services Professional Services (Pro Serve) team is seeking an experienced Delivery Practice Manager (DPM) to join our Pro Serve Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of Pro Serve Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Directors, C‑level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership;

provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets.

You will cultivate strong relationships with customers, Amazon Global Sales (AGS), and Pro Serve team members to enable exceptional business performance. Success is measured by consistently delivering customer engagements on time, within budget, and exceeding expectations, while maintaining a high practice utilization goal.

Key job responsibilities include:

• Building and managing a high‑performing team of Delivery Consultants.
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features.
• Developing and overseeing the implementation of innovative, forward‑looking IT strategies for customers.
• Managing practice P&L, ensuring on‑time and within‑budget delivery of customer engagements.
• Driving business development initiatives and exceeding customer satisfaction targets.

Diverse experiences are valued. Even if you do not meet all of the preferred qualifications, we encourage candidates to apply. AWS fosters a culture of inclusion and continuous learning, offering mentorship, career growth, and work‑life balance.

• 10+ years of IT consulting/management with IT Transformation in customer‑facing roles.
• 3+ years of program or engagement management leading other project managers on multiple concurrent projects.
• Bachelor’s degree in Computer Science, Math, or a related field.
• Knowledge of IaaS cloud computing transition challenges.
• Experience with enterprise architecture including virtualization technologies and distributed architecture.
• Experience managing and delivering large‑scale enterprise IT projects.

• Knowledge of enterprise IT management frameworks such as COBIT or ITIL.
• Experience integrating AWS cloud services with on‑premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP).
• Experience with customer relationship management, especially at the C‑suite level.
• Experience designing modern, scalable delivery models for technology consulting services.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100 per year in our lowest geographic market up to $262,800 per year in our highest market. Pay is based on a number of factors including location and may vary depending on job‑related knowledge, skills, and experience. Additional compensation such as equity, sign‑on payments, and other benefits may be provided in addition to a full range of medical, financial, and other benefits.

See  for more information.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Project Management, Management, and Product Management. Industries: IT Services and IT Consulting.