Data Center Operation Technician

Job  | Amazon Corporate Services Pty Ltd

The Infrastructure Operations team is looking for Data centre Trainee Technicians to join our expanding Infrastructure Operations team. Data centre Technicians are the primary resolver and troubleshoot and solve a range of data centre infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you.

Your work will help to maintain one of the world's largest information system infrastructures.

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
• Deep dive into Linux server issues
• XEN service virtualization troubleshooting

• Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data centre power & cooling events

• Meet 24x7 On-Call requirements and respond during shift rotations
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data centre point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Enforce Amazon's Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency

• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in team meetings for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://(Use the "Apply for this Job" box below).)

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 2+ years of experience with server hardware
• 1+ years of experience with UNIX/Linux operating systems
• Server Hardware Troubleshooting experience

• Bachelor's degree in an IT-related field or equivalent…