Technical Services Support Specialist II - Corrections

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2026, Howard County Government received a record-breaking 113 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards of any county in the State of Maryland which received a collective 165 awards.

NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Work includes document preparation, computer troubleshooting, printer management, documenting and managing a variety of software and systems in several different environments. Direct contact with the admin and correctional officers is a regular component of this position including answering telephones, answering emails, providing assistance to users, and assisting correctional users with day-to-day technical assistance.

STARTING SALARY IS $69,607/Annually/$33.46/Hourly

* This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles. *

Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering data bases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications;

and estimating resource requirements based on functional specifications.

* This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

* Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

• Update firmware on facility metal detectors; troubleshoot and resolve issues.
• Diagnose, resolve, and document hardware and software issues.
• Support and troubleshoot the Detention Center’s camera system (Vicon).
• Maintain, troubleshoot, and configure the Corrections door access system, including maintaining related spreadsheet records.
• Ass…