Senior Accounts Receivable & Collections Specialist

Accounting, Accounting & Finance, Accounts Receivable, Billing, Cash Application, Collections, Collections Operations, Credit & Collections, Financial Operations

Hours: Full-Time, aligned with EST business hours

Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting.

This position combines financial administration with direct customer communication. The person hired will be expected to maintain reliable account records while actively moving unpaid balances toward resolution.

You must be able to determine why an account remains unpaid, distinguish between billing problems and genuine collection risk, coordinate with internal departments, and take appropriate action without constant supervision.

This is a senior individual-contributor position. It is not intended for someone whose experience is primarily limited to issuing invoices, posting receipts, or sending standard payment reminders.

Previous Experience Supporting Canadian Companies Is Required.

You are persistent without being unnecessarily aggressive.

You can protect a professional customer relationship while remaining direct about payment obligations, deadlines, and missed commitments.

You understand the difference between a customer who has a legitimate dispute, a customer experiencing financial difficulty, and a customer who is avoiding payment.

You keep accurate notes, follow through consistently, and know when an account requires escalation.

Most importantly, you are comfortable being accountable for actual collection outcomes rather than simply the number of calls or emails completed.

• Contact customers by telephone and email regarding outstanding balances
• Manage follow-up across current, 30-, 60-, and 90-day receivables
• Prioritize accounts based on age, value, payment history, dispute status, and recovery risk
• Obtain and document payment dates, commitments, and required next steps
• Follow up promptly when payment commitments are missed
• Discuss payment arrangements that fall within approved company policies
• Investigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficulty
• Escalate high-value, disputed, severely overdue, or high-risk accounts
• Coordinate with internal teams to resolve legitimate account issues
• Identify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off review
• Prepare collection forecasts and report expected and uncertain cash receipts
• Recommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk management

• Maintain accurate customer balances, account histories, and billing records
• Review billing information before invoices and statements are issued
• Apply incoming payments to the correct customer, invoice, and legal entity
• Resolve unapplied receipts, deductions, short payments, credits, refunds, and over payments
• Reconcile customer accounts and correct identified differences
• Maintain current billing contacts, payment terms, customer notes, and supporting records
• Review aging reports and identify accounts requiring action
• Support accounts receivable reconciliations, reporting, and month-end close
• Work across multiple companies, legal entities, departments, and customer portfolios
• Coordinate with finance and operational teams when accounting records do not match the underlying agreement or service history
• Maintain complete, organized, and review-ready documentation

• Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting operations experience
• Candidates with 4–7+ years of relevant experience are strongly preferred
• Previous experience supporting Canadian companies is required
• Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related discipline
• A recognized professional accounting designation is considered an asset but is not mandatory
• Demonstrated experience managing both accounts receivable administration and active collections
• Experience carrying responsibility for an assigned customer portfolio
• Direct experience conducting telephone and email collections
• Experience reviewing aging reports and managing delinquent balances
• Strong…