CRM | Customer Relations Manager Automotive Dealership

CRM | Customer Relations Manager Automotive Dealership

Our client, a respected name in the automotive retail industry
, is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location:

Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

• Proven experience in the automotive industry, preferably in after-sales or service operations
• Strong leadership skills with the ability to manage and mentor a team of Service Advisors
• Experience with customer bookings, service delivery, and client retention strategies
• Ability to upsell service plans, extended warranties, and value-added products
• Skilled in handling customer complaints, queries, and escalations professionally
• Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service)
• Excellent communication and interpersonal skills; brand-focused mindset
• Ability to delegate tasks effectively and manage service workflows
• Strong analytical and reporting skills; experience monitoring KPIs and driving improvements

• Lead, mentor, and manage a team of Service Advisors
• Drive and optimise customer bookings, service excellence, and client retention
• Coordinate processes and communication between Service, Parts, and Sales departments
• Upsell service plans, extended warranties, and value-added products
• Manage customer complaints, follow-ups, and escalations to resolution
• Maintain brand standards and act as a Brand Ambassador
• Ensure efficient workflow and task delegation across the service team
• Monitor key service metrics and implement continuous improvements

Only automotive experienced candidates will be contacted.

• Strong interpersonal, leadership, and conflict-resolution skills
• Proven success in upselling products and managing service targets
• Ability to manage and streamline multi-department processes
• Tech-savvy with working knowledge of DMS and booking systems
• Professional, customer-focused, and results-driven

• Basic Salary
  : R20,000- R28,000
• Attractive commission and performance incentives
• Medical aid and provident fund contributions
• Work with a reputable brand in the automotive space
• Opportunities for career growth and recognition