Call centre agents

Call Centre Agents (6-Month Contract with Possible Extension)
? Location: Johannesburg

My client is looking for Call Centre Agents to join their team on a six-month contract, with the possibility of going permanent based on performance.

Responsibilities:

• Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the correct departments using advanced call-routing systems.

• Problem Solving: Assist students with queries (registrations, graduations, refunds) and provide real-time solutions.

• Customer Engagement: Build rapport with students and parents to ensure a personalized, positive customer experience.

• Documentation: Record all customer interactions accurately in CRM systems for follow-up and future reference.

• Follow-Up: Schedule callbacks, send follow-up emails, and escalate issues to higher-level support when necessary.