IT Service Desk Agent - First-Call Resolution
Job in
Johannesburg, 2000, South Africa
Listed on 2025-12-14
Listing for:
iOCO Pty Ltd
Full Time
position Listed on 2025-12-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading tech services company is seeking Service Desk Agents in Johannesburg. The role involves handling customer calls for support and information, ensuring satisfaction and retention. Candidates should have 2-3 years of call center experience, strong administrative skills, and be fluent in English. An IT Support or A+ certification is preferable. This position requires flexibility for shift work to maintain optimal service levels.
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