Client Service Consultant

Overview

Job Description
Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House. To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales, processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

• Act as the first point of contact for clients seeking assistance with queries relating to Ordering forex for holiday and business travel.
• Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
• Provide troubleshooting and technical assistance to clients
• Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Take the extra mile to engage clients

• Have a completed Grade 12 (National Senior Certificate)
• A higher education qualification i.e. NQF 5, NQF 6 or NQF 7 qualification from a recognized Institution would be advantageous.
• Have a minimum of 1 - 3 years’ experience in dealing with high level client queries relating to foreign currency notes and Multicurrency cash passport card in a Client Care/ Call Centre environment
• Have Financial Services/Banking industry experience (preferred)
• Have an understanding of processing foreign notes orders and multicurrency cash passport card.

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

• A team player
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

31/01/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.