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Customer Success Mgr./ CSM Client Relationship Manager

Call Centre Performance Lead

Job in Johannesburg, 2000, South Africa
Listing for: DataFin Recruitment
Full Time position
Listed on 2026-01-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Job Description & How to Apply Below
A leading retailer is seeking a Call Centre Supervisor to organize day-to-day activities at the Contact Centre, manage and train agents, and enhance customer service quality. Responsibilities include overseeing agent productivity, resolving customer issues, and performance reporting. Candidates should have a strong background in customer service, leadership experience, and knowledge of call centre practices. This role requires a Matric and a relevant degree or diploma, with 5 years of experience in customer service, including 2 years in a supervisory role.
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