Call agent

Job Summary

We are looking for a reliable and professional Call Centre Agent to join our team. This hybrid role combines client-facing call centre work with field-based driving tasks, making it ideal for someone who can bridge office strategy and on-the-ground execution.

• Handle inbound and outbound calls professionally, including debt collection
• Conduct field visits and client follow-ups
• Plan and optimise daily routes using navigation tools
• Maintain accurate records of client interactions
• Draft letters and manage correspondence
• Attend virtual and in-person briefing sessions
• Ensure professional and courteous client communication at all times

• 1–2 years’ call centre experience
• Minimum 3 years debt collection experience
• Strong route‑planning and navigation skills
• Excellent interpersonal, negotiation, and persuasion skills
• Well‑presented with high emotional intelligence
• Ability to maintain professional relationships in challenging situations
• Valid Driver's license

• Salary is negotiable based on experience and qualifications