Head of Student Support Services

Randburg, South Africa | Posted on 01/06/2026

Lyceum is the trusted choice for over a century of quality education in South Africa. Our unique approach combines accredited programmes with flexible distance learning, making it easier to balance your studies with your lifestyle.

With thousands of students empowered to achieve their goals, we provide an innovative platform for success. Experience a learning environment that prioritises your growth and career advancement while giving you the freedom to learn on your terms.

Lyceum College invites applications for the position of Head of Student Support Services, a senior academic leadership role within the Academic Management Team. This role is central to ensuring student success within Lyceum’s distance learning model, with a strong focus on student engagement, retention, wellbeing, and inclusive academic support. The successful candidate will lead and coordinate comprehensive student support services across the student lifecycle, ensuring that no student is left behind.

The role also champions Lyceum EDGE (Empower | Develop | Guide | Elevate), the College’s flagship digital academic support and literacy initiative.

• Providing strategic leadership for student support services across all academic cycles
• Overseeing student communications, queries, escalations, and service delivery turnaround times
• Monitoring student engagement, identifying at‑risk students, and coordinating early intervention strategies
• Leading onboarding and orientation programmes for new students
• Coordinating academic advising, wellness, and mental health support initiatives
• Developing and implementing inclusive disability support frameworks in line with regulatory standards
• Managing and delivering the Lyceum EDGE webinar and student success series
• Providing oversight and mentorship to the Student Representative Council (SRC)
• Supporting Open Days, student engagement campaigns, and graduation-related student services
• Assisting with oversight of the Writing Centre in collaboration with academic leadership

Minimum Requirements

• Minimum NQF Level 6 qualification in Education or a related field
• A Bachelor’s degree is preferred

Experience

• At least five years’ experience in student support, student affairs, academic advising, or a related higher education environment
• Demonstrated experience in distance or blended learning contexts
• Proven leadership experience managing programmes, initiatives, or teams
• Working knowledge of regulatory expectations for student support and inclusivity

Skills and Competencies

Strong understanding of the student lifecycle in distance learning

Excellent communication, leadership, and stakeholder engagement skills

Proficiency in digital platforms, learning management systems, and student analytics

Ability to design and deliver student-facing campaigns, webinars, and support initiatives

Empathetic, student-centered, and solutions-driven approach

• Strong leadership and decisiveness
• High levels of integrity and confidentiality
• Commitment to inclusivity, student wellbeing, and academic success
• Ability to perform effectively in high-volume, deadline-driven environments