Service Engineer Job Johannesburg area,South Africa,Engineering

Job Summary

To provide service and support for Emerson products, including maintenance services, diagnostics,

installation and commissioning, start-up and problem resolution.

Perform as a focal point for customer technical support including service contracts, projects, and technical solutions. Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Note, this position is located in Maputo, Mozambique and will be managed by the controlling hub in South Africa.

In This Role, Your Responsibilities Will Be:

Promote and sell Fluid & Motion Control Business offerings, including products, solutions, and services, focusing across all industry segment or industry segment assigned to you.

Regularly visit existing and potential customers, not limited to Distributors, OEMs, EPC, Stockist, End users etc to promote assigned product lines and the entire Fluid & Motion Control Portfolio. (ASCO, Topworx, Aventics, Tescom, AGI, etc)

Identify and pursue new opportunities to sell assigned products and services to customers in various industries. Maintain and update a project opportunity list using designated tools.

Ability to learn new products and technologies and should be able to discuss it with customers. Should be able to assess customer requirements and pain-points and suggest appropriate technical solutions.

Negotiate relevant business opportunities and contracts within the specified delegation of authority, including pricing, discounts, and volume structures.

Collaborate with the Business Development, sales support organization to develop and execute sales and growth strategies that can be implemented in the respective sales region or industry or customers. Participate in customer development activities such as trade shows and conferences to promote products and services.

Ensure execution of committed contractual terms to customers and drive customer satisfaction by understanding and addressing their needs.

Provide regular reports to supervisors on market trends, competition strategies, and customer behaviors affecting business strategies.

Ensure efficient follow up of quotes and all sales activities, maintain and develop an opportunity pipeline that supports your business.

Cultivate strong relationships and collaborate with Emerson platform and Business Unit personnels to get involve in cross platform and industry initiatives.

Engage in project pursuit activities for early project involvement and collaborate with other stakeholders.

Uphold Emerson's values; business ethics and promote a customer-centric culture.

Ensure compliance with company trade compliance procedures and escalate any m routine maintenance tasks in accordance with customer requirements

• Provide recommendations to the customer on product or solution, enhancements and system health

checks

Take ownership in service project activities coordination

Carry out start-up / installation/commissioning, fault analysis and repairs on Emerson Process

Management products, including investigation of problems being experienced at customer sites

Assist Sales Engineers in the demonstration of Emerson Process Management products to potential

customers and to provide guidance in product application and after sales service and proactively

promote service

Develop and implement product/system configuration changes at site to meet customer requirements

Provide on-site on the job customer instruction in the application, maintenance and operation of

Emerson Process Management products

Be available as required to support the on-call rotation

Comply with all Emerson requirements for business processes including timesheets, site visit reports

and all other documentation in line Bachelor’s Degree in an Engineering discipline (including control engineering, computer science, or

electronics,

Good in English, plus any specific local language requirements with Emerson Process Management internal procedures

Who you are:

Strong expertise in Pneumatics product and having a solution-oriented approach.

Excellent relationship building skills with adaptability to diverse customer environments

Self-motivated with strong…


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