Service Project Manager – Lanseria

A global leader in high-speed equipment manufacturing for the packaging and bottling industry is seeking a Service Project Manager to join their dynamic team based in Lanseria, Johannesburg
. This role is instrumental in managing LCS (Lifecycle Services) interventions, ensuring high customer satisfaction, and driving the financial performance of the LCS Service Business Unit.

• Act as the primary contact for all LCS Service-related matters, ensuring smooth communication with local and international stakeholders.
• Maintain strong, professional relationships with clients, providing support and promoting technical solutions such as spare parts, upgrades, audits, and retrofits.
• Oversee the full lifecycle of LCS projects — from initiation and planning to execution, monitoring, and commercial close-out.
• Ensure timely submission and quality control of technical reports after audits, breakdowns, and overhauls.
• Participate in standby support, root cause analysis, and closure of all breakdown interventions.
• Collaborate with Field Sales and other departments to align on customer strategies and promote LCS offerings.
• Attend customer meetings and proactively address queries regarding spare parts, service support, retrofits, and payment issues.
• Manage claims and reclamations post-handover from new machine project managers.
• Prepare and submit formal minutes for all attended meetings.
• Contribute to technician utilization and revenue generation through the development of new service business opportunities.
• Support skills development through collaboration with Service Managers and Dispatchers.
• Drive personal and professional growth with your line manager.

• National Diploma or Bachelor’s Degree in Engineering
• Minimum 4 years’ experience in Project Management or Project Engineering
• Experience in technical sales and customer interaction within the packaging or beverage industry
• Proficiency in SAP and MS Office Suite (incl. MS Project)
• Excellent communication and relationship management skills

• Technical experience in packaging or beverage sectors
• Working knowledge of the company’s product portfolio
• Formal training in project management (e.g., PMP, Diploma in Project Management)