Team Leader Facilities : Hard Services

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This role will provide an efficient and effective building maintenance administration and technical service, thus contributing to departmental effectiveness and client satisfaction. Furthermore, it will provide cost efficient and effective building maintenance whilst providing a customer centric service to the department and the organisation.

To provide Administrative and Coordination support to ensure processes, systems and policies for Facilities Department are administrated in such a way as to ensure optimal service delivery.

• Conduct scheduled assessment of building maintenance requirements.
• Prepare and submit reports on building maintenance performance.
• Develop, maintain and improve internal and external stakeholder relationships and ensure service level agreements are maintained and queries are resolved as per SLA.
• Ensure that all systems (air-conditioning, water pumps, generator, sprinkler valves, lifts, fire hoses, electrical rooms, external lights, plumbing) are operational and maintained as required.
• Ensure that general maintenance re furniture, lights, carpets, blinds, etc. are attended to as per customer SLA.
• Timeously inform supervisor re workshop stock levels.
• Ensure that calls logged have been actioned, closed and that feedback is provided to stakeholders.
• Assist with evacuation procedures and to ensure that signage comply with regulations.
• Ensure that meeting rooms are prepared as required.

• Adhere to agreed processes in order to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues.

• Provide customer services in line with quality and performance standards.
• Build positive customer relations and solve or escalated customer queries and complaints.
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.

• 5 years relevant building maintenance experience.
• 2 years relevant administration experience.
• Computer literacy.
• Grade 12.
• Artisan qualification.

Putting the customer at the heart of business decisions and driving to improve value for customers.

Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.

Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations.

Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.

Learns and actively…