Fraud Analyst

Overview

Job Description:

Dear Future, Fraud Analyst. The role requires you to detect fraud on FNB Debit, Credit & Virtual cards via inbound and outbound telephone calls thus minimizing losses to the bank and adding to the bank's bottom-line profit. Ensure that all alerts are serviced on arrival. Perform analysis on alerts to verify possible fraudulent transactions. Call card holders to verify possible fraudulent transactions.

Block cards with possible fraud spend. Utilize decision trees to ensure that correct actions are taken on accounts.

• Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
• Recording and/or monitoring of fraud cases in internal and external databases.
• Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and Master Card) rules.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems.
• Ensure that activities are executed in a timely manner and accuracy.
• Administer merchant rewards after careful investigation of method applied in recovering the card.
• Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

• Preferred:
  Diploma and Degree or related qualification
• 2 years’ experience in similar role
• Focus intensely on details using a methodical approach to understand the factors that influence customers.

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

#Post#Fnb#LI-ZN2

Are you interested to take the step? We look forward to engaging with you. All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details:
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 14/02/26. All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.