Payment Operations Manager; Maternity Cover

About the Company

We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Technical Business Analyst to play a key role in that journey.

You’ll be part of a fast-growing team, working at the intersection of payments, e‑money, and crypto. If you’re naturally curious, passionate about financial technology, and thrive in a fast‑paced environment, this is the role for you.

This is a high‑impact position that calls for deep, hands‑on knowledge of payment operations.
Please note that this is an initial six‑month maternity cover.

• Responsible for leading and managing the Payment Operations team and function, coaching each individual team members' ability to operate all tasks independently and act as their first point of escalation
• Oversee, design and drive improvements in payment processing and payment investigation processes as well as team performance and dynamics. Do so in line with BCB priorities and customer experience, building long term capabilities with the view of scaling
• Be well versed in the technical details behind all our processes, in order to identify and mitigate risks and inefficiencies. Work closely with the tech and product teams to streamline and automate
• Drive, build and maintain our day to day banking partner relationships, to optimise ways of working and establish efficiency when it comes to escalating and resolving issues
• Have a strong understanding of other function's processes, and manage Payment Operations' cross functional collaborations and knowledge sharing on a day to day basis, to achieve optimal workflows and alignment.
• Be the go-to person for day to day payment related queries from other functions
• Ensure all Payment Operation activities and processes comply with internal policies and external regulations, with a thorough understanding of safeguarding obligations
• Support audit requirements by ensuring the function's process documentation is always up to date.

• Previous experience of managing a Payment Operations team in a fintech or bank, or alternatively 5 years experience working in a Payment Operations team and ready to make the step up
• Has an in depth level of knowledge surrounding end to end payment flows and payment rails such as FPS, SEPA, FEDWIRE and SWIFT. Strong understanding of ISO
  20022 messaging, payment investigations, and exception handling
• Diligent and conscientious attitude towards work, with an extreme attention to detail. Thrives in problem solving and pushing towards optimal, permanent solutions
• Articulate and strong interpersonal skills, flourishes in mentoring, knowledge sharing and consistently growing team culture
• Tenacious with a results and outcomes orientation, comfortable working with both front and back office functions on issues and initiatives.

We are committed to diversity and inclusivity. Please let us know if you require any support during your application and interview process.