Client Relationship Associate

Empowering Africa’s tomorrow, together…one story at a time.

We are looking for a dynamic Client Relationship Associate (CRA) to join the Client Coverage team based in Pretoria. The ideal candidate should have an NQF6 qualification with 3 years’ experience working in a relationship support role (client onboarding/ client service centers/ similar). As a CRA your responsibility will be to look after the operational aspect of the client relationship. Ideally we would need the candidate to have a good understanding of client onboarding process and customer service.

The role will be to support the lead Banker in client solutioning, service and the identification of leads by being an active member of the Client Relationship Team.

• Prepare information for and attend client meetings to support client servicing.
• Follow up ensuring new clients and products are set up on relevant systems e.g. EBD (Electronic Banking Division), Merchant Services & International Banking.
• Develop and maintain contacts with specialists in other areas of the Group, including Product Houses, Credit and CPF (Commercial Property Finance), etc.
• Attend regular meetings held with functional team.
• Work as part of a solutioning team namely the Banker, the Credit Analyst, the Customer Service Consultant, the Customer Service Officer and the Credit Officers.

• B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 6 or higher.

• 3 Years experience in a client facing and/or commercial banking environment.
• 3 Years Banking Sales experience.

• Personal and Interpersonal Skills.
• Business Skills.
• Industry Knowledge on the dynamics of the market place.

• Working with people.
• Planning and organising.
• Persuading and influencing.
• Entrepreneurial and commercial thinking.
• Delivering results and meeting customer expectations.
• Analysing.

Bachelor`s Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.