Accounts Receivable Administrator

Position title : ACCOUNTS RECEIVABLE ADMINISTRATOR

Position reports to : ACCOUNTS RECEIVABLE MANAGER

Business Unit : PORTFOLIO SERVICES

• Self-starter
• Diligent

Collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts. Manage and maintain good, long‑term customers and client relationships.

• Proactively following up on all rental collections and resolving outstanding payments.
• Resolving internal and external queries.
• Daily allocation of payments and clearing of invoices as per the customer remittance advices received.
• Updating and maintenance of the customer/tenants’ Main Recons (Account Reconciliations).
• Weekly Cash Collection Forecast.
• Reporting on Rental Cash Collections on a weekly basis.
• Liaising with the Leasing department to resolve billing queries that potentially impact collections.
• Submitting Invoice Reports to the customers/tenants after month‑end close.
• Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.

• Works within the broad framework of existing policies and guidelines, as amended from time to time. Required to work strictly within prescribed rules, routines & standards.

• Minimum of Grade 12 with Accountancy as subject or equivalent qualification / training eg. Association Accounting Technicians and 2 years relevant experience.
• A Bachelor’s Degree in Finance, Property Management, Business or Accounting will be an advantage.
• Detailed knowledge of all financial policies, procedures and processes.
• Contract Management.
• Rent Collection.
• Debt Collectors Act 1998.

• Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
• Time Management Negotiation Skills.
• Telephone Skills.
• Administration and organisational skills.
• Presentation skills.
• Interpersonal skills.
• Analytical/sound numeracy skills.
• Communication Skills (Verbal & Written).

• Communication (both verbal and written).
• Customer and quality focus.
• Interpretation of legal contracts.
• Attention to detail.
• Time management.
• Methodical.
• Problem solving.
• Be able to handle stress in demanding situations.
• Attention to deadlines.
• Initiative.
• Self confidence.
• Assertiveness.
• Impact and Influence.
• Teamwork and co‑operation.
• Self‑starter.
• Integrity.
• Diligent.
• Major drivers of work volume:
• Number of customers and profile of portfolio.
• Interface / relationships with:
  Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators;
  Leasing Receivables team
  External:
  Tenants, Clients

Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators;
Leasing Receivables team
External:
Tenants, Clients