Credit Controller

Job Purpose

To support the effective management of the credit control function within the short-term insurance environment by ensuring accurate billing, timely collection of premiums, and adherence to credit policies. The role focuses on debtor management, customer credit assessment within approved limits, and resolution of routine account queries, escalating complex matters where required.

• Establish the creditworthiness of customers by reviewing relevant financial and account information.
• Grant credit within predetermined authority levels and in accordance with approved credit policies.
• Maintain accurate customer account records and credit limits on the system.

• Trace and collect outstanding debts through written correspondence and telephonic follow-ups.
• Monitor debtor accounts and follow up on overdue balances in line with internal procedures.
• Assist with the processing of monthly accounts, statements, and reconciliations.
• Allocate payments accurately and investigate basic payment discrepancies.

• Respond to routine customer, broker, and internal queries relating to accounts and payments.
• Provide clear communication regarding outstanding balances and payment requirements.
• Build and maintain professional working relationships with internal stakeholders.

• Assist in preparing debtor age analyses and standard credit control reports.
• Refer complex queries, disputes, or exceptions to the immediate superior for guidance or resolution.
• Escalate potential bad debt risks timeously.

• Ensure all activities comply with internal credit policies and regulatory requirements.
• Maintain accurate documentation and audit trails for credit decisions and collections activity.