Risk Specialist

Job Description

Ensuring customer due diligence and engagement to provide assistance regarding suspicious activities, especially when escalated by customer support or automated detection tools.

Protecting corporate assets by identifying fraudulent behaviour conducted by existing or new customers that attempt to defraud the company.

Performing daily risk assessments to identify high-risk individuals who might attempt to exploit the system or use temporary bugs/gaps in mechanics/campaign TCs to their advantage.

Identifying and Monitoring Abuses, by proactively identify patterns, bonus abuse strategies and developing targeted interventions to prevent exploitation.

Monitoring and assessing player activity to detect abnormal betting behavior, ensuring fairness and maintaining trust.

Liaising with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to customer issues.

Ensuring compliance with anti-money laundering (AML) protocols, and verify documentation and sources of funds, when necessary.

Qualifications & Skills

Matric qualification

Minimum of 2 years' experience

Experience in dealing with CS queries,

Knowledge of fraud validation tools

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.