Client Service Executive

Location: Hybrid – Johannesburg
Employment Type: Full-Time
Industry: Financial Services | Tax Recovery | Client Success

Waters Edge Solutions is partnering with a leading global firm to appoint a dedicated and detail-oriented Client Service Executive to support high-value institutional accounts across Europe. This is a client-facing role ideal for a fast learner with strong interpersonal skills and a commitment to service excellence in a global, fast-paced environment.

About the Role
As a Client Service Executive, you’ll assist in managing day-to-day service delivery for some of the largest asset managers, fund managers, and insurers in the European market. You’ll work closely with senior account managers and custodians, handle client queries, and support foreign tax reclaim processes. The role blends relationship management with operations and offers exposure to international finance and cross-border compliance.

Key Responsibilities

• Provide account support for leading institutional clients in the European market

• Liaise with global custodian banks to manage tax recovery documentation

• Track submissions and ensure all client value is reclaimed within strict deadlines

• Respond to and resolve client and foreign tax office queries

• Keep up to date with legislative changes and service requirements

• Collaborate with Senior Account Managers to deliver strategic client goals

• Monitor and meet individual and team submission targets

• Prepare and check claim documentation for accuracy and completeness

• Contribute to onboarding new clients and ad hoc support projects

• Log and escalate client issues, propose solutions, and follow up on resolutions

What You’ll Bring

• Tertiary qualification in Commerce, Finance, Economics, BCom Law, or a related field

• Strong communication skills and a confident, professional demeanour

• High attention to detail and excellent administrative capabilities

• Fast learner with a proactive, solution-oriented mindset

• Ability to build rapport and manage client expectations

• Strong analytical and problem-solving ability

• Able to work under pressure and meet tight deadlines

• Valid South African passport or work permit

• Fluency in English (written and spoken)

Nice to Have

• Proficiency in an additional European language (e.g., French, Italian, Spanish, German)

• Familiarity with custodian banking, tax recovery, or client-facing financial operations

What’s On Offer

• Competitive salary with exposure to leading global financial institutions

• Collaborative, client-focused team environment

• Career development within an international business

• Opportunities to grow into senior client or account management roles

• Hybrid work model with professional autonomy

Company Culture

Our client fosters a people-first and innovation-driven culture built on inclusivity, growth, and impact. With a "family feel" and strong cross-functional collaboration, the team invests in learning, wellness, and leadership development. Over 55% of management roles are held by women, reflecting their commitment to diversity, equity, and representation. Their culture empowers employees to grow, take initiative, and thrive in a high-performance global environment.

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