Financial Services Onboarding and Transfers Administrator

Work closely with key stakeholders, team members and industry regulators to ensure an efficient and smooth transition for both the investor / new partners alike, keeping investors / partners up to date and informed as progress is made.
The relevant transfers (in and out) include, but is not limited to:

• Section 14 transfers.

• Directive 50 transfers.

• Unit transfers.

• Tax free saving transfers.

• Section 42 transfers.

• Assist in all audits.

• Retirement and ROT transfers: in and out.

Duties & Responsibilities
Some of the key responsibilities would include (but not limited to):
Administration

• Formal and verbal query management.

• Manage key relationships and continual communication with all related parties.

• Implement and record all transfers / transactions that have been submitted and update the tracking system accordingly.

• Learn how to conduct Quality Assurance of New Business cases and provide feedback.

• Drawing up and completing transfer documentation from beginning to end.

• Collating all relevant information for the purposes of tax directive applications.

• Applying for tax directives on applicable transfers.

• Liaising with the Principal Officer and Trustees for the Retirement Fund Transfers.

• Managing and preparing the ROT process – which involves the following up of Rots & proof of payments.

• Query resolution on Unallocated List with Transferring Companies etc.

• Identify and communicate process enhancements and improvements within the transfer space.

• Manage instructions and queries via the transfers mailbox and relevant dashboard within SLA time frames.
Regulatory

• Investor document management in compliance with regulations.

• Ensure all processes are compliant with legislation and regulations.

• Ensuring all processes are compliant within the prescribed legislative time frames

• Comprehensive understanding of SARS directive application processes.
Understanding of industry knowledge and movements

• Ensure industry and business unit knowledge for Retirement, Life Investment Funds and Unit Trusts (herein known as ‘products’).

• Keep abreast of industry and market developments in order to provide optimal delivery and support for both internal and external clients.

JOB DESCRIPTION

• Understand business unit processes and procedures.

• Ability to communicate and transfer industry knowledge to team members.

• Understanding of risk and compliance processes and issues.

• Additional ad hoc activities that may be required from time to time within the Liabilities department
Ensure sustainable operational environment

• Ensure appropriate standard processes are followed and actioned.

• Training other team members.

• Backup other team members and teams where appropriate.

Required Qualifications

• Matric certificate (essential)

• Degree in commerce or an applicable insurance diploma or qualification (NQF 6 or NQF7)
Required Experience and Skills

• Minimum of 3 years’ experience in the LISP (linked Investment service provider) or Invest insurance industry.

• Minimum of 2 years’ administration experience.

• Minimum of 2 years’ experience in transferring funds from one investment to another.

• Pension and Provident fund experience.

• Pre and post retirement fund experience.

• Knowledge and understanding of Invest products.

• Knowledge and understanding of long-term insurance and pension fund legislation.

• Knowledge of one of the SARS directive application systems.