Senior PI Claims Assessor

Job Description

Responsible for the assessment and management of long‑term sickness, permanent incapacity, and disability claims. The incumbent applies specialist claims expertise, deep process knowledge, and a client‑centric approach to deliver high‑quality service. The role involves handling complex and technical claims queries and complaints, ensuring a superior service experience. Collaboration with the Research & Development team is essential to support cross‑functional and broader organisational objectives.

• Degree in Occupational Therapy/Physiotherapy or any relevant clinical qualification

• 5+ years’ experience in the insurance industry
• 4+ years’ experience in claims assessment including income protection, lump sum disability and dread disease
• Case management experience (preferred)

• Must have excellent telephone etiquette
• Good computer knowledge – MS Outlook, Excel and Word are necessary
• Ability to work independently as well as being a good team‑player with excellent interpersonal skills
• Logical and analytical
• Effective time management skills