Technical Proposal Writer

Overview

Join to apply for the Technical Writer role at NTT DATA Middle East and Africa

Make an impact with NTT DATA — Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA — As a Technical Writer, you’ll be a seasoned subject matter expert responsible for crafting medium to complex documentation that brings clarity to technical concepts. From instruction manuals and end-user guides to white papers and specialized product descriptions, your work will help bridge the gap between technical depth and user understanding. This role is based in South Africa and is a Global Role within the NTT Global Cloud Practice, supporting large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America and Europe, as well as local bids in Middle East & Africa.

Your mission is to transform complex ideas into clear, accessible content that resonates with diverse audiences.

• Craft compelling narratives that engage the audience and clearly communicate complex technical ideas.
• Develop clear, concise value propositions that emphasize product benefits and demonstrate ROI for customers.
• Produce high-impact documentation that supports competitive bidding and sales initiatives by showcasing strengths and addressing key decision criteria.
• Collaborate cross-functionally with internal teams and external stakeholders to gather insights, validate content, and ensure message alignment.
• Conduct thorough research and competitive analysis to inform strategic messaging and market positioning.
• Highlight unique product features and benchmark solutions against competitors to underscore differentiation and superiority.
• Amplify organizational and product strengths through persuasive, audience-tailored writing.
• Proactively address potential product or messaging gaps by framing challenges constructively and offering viable alternatives.

• Bachelor’s degree or equivalent in Communications or a related field.

• Extensive experience in a similar role within a global IT organization.
• Skilled in crafting compelling narratives that captivate audiences and simplify complex technical concepts.
• Advanced proficiency in writing tools:
  Microsoft Word, Google Docs.
• Skilled in editing, proofreading, and revision tools for clarity and accuracy.
• Strong risk communication capabilities for sensitive or complex topics.
• Experience with Content Management Systems (CMS).
• Familiarity with marketing frameworks: AIDA, FAB.
• Ability to craft storyboards and integrate multimedia content effectively.
• Skilled in developing value-driven messaging and sales enablement content.
• Competent in data visualization tools (basic level).
• Proficient in Excel and familiar with Tableau for analytical tasks.
• Strong data interpretation skills to support strategic decision-making.
• Use of industry trend monitoring tools and research databases to inform content.
• Experienced with collaboration platforms: MS Teams, Slack.
• Proficient in project management software for task tracking and delivery.
• Skilled in proposal management tools to support competitive bids.
• Effective cross-functional collaboration with internal and external stakeholders.

Hybrid Working

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and…