Executive Head - Billing Service Delivery Job Johannesburg area,South Africa,IT/Tech

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Role Purpose/Business Unit:

The core purpose of the Head of Billing Service Delivery Division role is:

To provide strategic and tactical leadership in the billing capability space as well as operational oversight and leadership of all billing-related functions, including subscriber and enterprise billing, wholesale, revenue assurance activities, and ERP systems and customer and business partner service delivery. This role is pivotal in ensuring accurate revenue reporting and safeguarding customer billing integrity across ERP, CRM and billing systems as well as being responsible for the critical billing presentment capability, which shapes the Customer Experience.

ERP capability is key to managing the health and integrity of business partner relationships which form an important part of our sales and service capability

To lead and shape Vodacom South Africa’s billing capability in delivering accurate, efficient, and customer-centric billing operations across all consumer, enterprise, and wholesale segments. This role is key in driving digital billing transformation, ensuring regulatory compliance (ICASA, POPIA), and safeguarding revenue through robust billing governance and system integrity.

To maintain a close working relationship with Finance, IT, Engineering, Enterprise and Consumer Businiess Units, Customer Operations and Product teams to execute on its mandate to deliver billing, assurance, revenue reporting, and investigation services and solutions. revenue protection, mitigation of revenue leakage and improvement of customer experience are core outcomes from the activities of the Division.

Your responsibilities will include:

Strategic Leadership

• Lead and shape Vodacom’s billing strategy in alignment with the Group’s digital and financial transformation goals.

• Lead and shape the evolution of billing platforms to support Vodacom strategic intent - converged services, 5G, IoT, and digital products.

• Champion automation, self-service billing, and real-time charging capabilities.

• Innovation & Transformation:
Drive adoption of digital tools, AI use cases, and simplification of billing architectures and processes.

Stakeholder Management

• Establish and maintain trusted relationships with internal business units, external vendors, and regulatory stakeholders to align Billing and ERP initiatives with enterprise objectives.

• Build and shape close working relationships across IT, Finance, Commercial, and Operations to ensure integrated delivery of billing and ERP services.

• Represent the function in executive forums and governance structures, ensuring transparent communication of priorities, risks, and performance metrics.

• Actively solicit and incorporate stakeholder feedback to refine service delivery and enhance customer satisfaction.

• Drive stakeholder alignment and adoption during system upgrades, process changes, and transformation initiatives.

Billing Development and Operations Management

• Oversee end-to-end billing processes and applicable governance processes for postpaid, prepaid, hybrid, fibre, enterprise, and wholesale services.

• Ensure billing accuracy, completeness, integrity and timeliness across all product and business lines in lines with CAVOT principles

• Manage the billing calendar, invoice generation, adjustments, and dispute resolution according to Service Management Principles.

• Ensure high availability, performance, and compliance of ERP services through structured incident, change, and capacity management practices. Drive continuous improvement and automation across ERP-supported processes

Billing Assurance & Compliance

• Collaborate with Assurance teams to proactively identify, create visibility of and mitigate revenue affecting Billing and ERP related discrepancies

• Ensure compliance with ICASA regulations, POPIA, and internal audit requirements.

• Maintain audit trails and controls for billing integrity and transparency.

• To manage Billing and ERP issues and challenges that impact on Customer and Business Partner Experience and to…


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