Tier 3 Technical Support Engineer; US Night Shift + Weekends Rotation

About the job

Tier 3 Technical Support Engineer (US Hours Night Shift + Weekends on Rotation) Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.

Be part of a team that's shaping the future of AI-powered innovation.

• At least 3-5+ years of experience in IT & Networking, with formal IT qualifications and ideally Microsoft roll-based certifications.
• Strong problem‑solving skills and eagerness to learn and grow within the Netsurit team.
• Love for all things IT and ability to succeed in Server/Network Support and Cloud technologies.

• Provide high-end, proactive and reactive Technical Support for Netsurit client portfolio.
• Design and implement projects as per client requirements and project scope.
• Perform infrastructure security analysis and reporting.
• Document client policies and design documentation.
• Manage incident, problem, and service request resolution and apply change management when necessary.
• Apply ITIL Framework and ITSM systems knowledge.
• Maintain expertise on Microsoft technologies:
  Office 365, Microsoft 365, Azure, Hyper‑V / VMware.
• Configure TCP/IP networking protocols, VLANs, firewalls, managed switches and routers.
• Understand network security, malware/ransomware prevention.
• Mentor junior consultants and host technical workshops for the team.