Technology Systems Administrator

ENVIRONMENT:

Our client is a mission-driven conservation organisation focused on the management and rehabilitation of protected areas across Africa. The role is for a Technology Systems Administrator, responsible for the day-to-day administration, technical support, and maintenance of core business systems. This position requires a technically skilled individual who can ensure system stability, security, and performance across various platforms, while serving as a key liaison between technical teams, super users, and external vendors.

DUTIES

• Provide daily technical support, diagnose and resolve issues, and manage a support mailbox.
• Perform system health checks, monitor performance, and manage user permissions and security controls.
• Coordinate with super users, system owners, and vendors to troubleshoot and implement solutions.
• Ensure data integrity through regular backups, database management, and participation in disaster recovery planning.
• Maintain detailed system documentation, procedures, and configurations.
• Automate repetitive administrative tasks and monitor scheduled jobs.
• Report on service level agreements (SLAs) and system status to the Business Systems Operations Manager.

REQUIREMENTS

• Diploma or Bachelor’s degree in a relevant software field, with necessary platform certifications.
• Proven technical expertise in core business systems (e.g., CRM, ERP, BI).
• Strong analytical understanding of systems and architecture.
• Fluency in English; proficiency in French or Portuguese is advantageous.
• Excellent communication, report-writing, and problem-solving skills.
• A valid driver's license.
• High attention to detail, a structured work ethic, and the ability to work under pressure.

ATTRIBUTES

• Technologically savvy, self-motivated, and a quick learner.
• A team player with strong personal integrity and dependability.
• Ability to work cross-functionally and manage multiple priorities.
• A passion for wildlife and conservation is beneficial.