Consultant, Executive End User Support
Job in
Johannesburg, 2000, South Africa
Listing for:
Standard Bank Group
Full Time
position
Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description
Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.
Qualifications
Licenses/ certification for Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP)5-7 years' practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical supportEnsure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolutionAnalytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective successLeverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholdersAdditional Information
Behavioural
Competencies:
Team WorkingEstablishing RapportUpholding StandardsMeeting TimescalesArticulating InformationTechnical
Competencies:
IT Knowledge - AdvancedWritten Communication – ProficientIncident & Problem management – AdvancedStakeholder Management (IT) – AdvancedIdentity & Security Compliance - SeasonedCareers
Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose:
Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.
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