Desktop and AV Support Technician
Job in
Johannesburg, 2000, South Africa
Listed on 2026-01-26
Listing for:
Boardroom Appointments
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
About the job Desktop and AV Support Technician
Key purpose:
As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You'll ensure that all of the systems in use by our clients are working properly and are regularly updated. Must have Desktop Support and Audio Visual Support experience.
Duties and responsibilities:
- Provide customer facing support and assistance to end-users
- Must have Desktop Support and Audio Visual Support experience
- Ensure that all equipment, software, network, and facility requirements are met in a timely manner
- Follow and review rules set by the computer service desk on user request
- Follow up on any outstanding support issues
- Windows Support
- Mac Book Support
- Coordinates with software vendors to resolve or escalat
** e
* * issues - Applies, troubleshoots, and solves all types of computer problems and issues
- Resolves customer issues pertaining to networking, the operating system, and applications
- Monitors network and security systems and develops procedures to troubleshoot system problems
- Utilizes a client-server operating system architecture for all network clients
Qualifications and experience:
- Bachelors degree in computer science or engineering required
- Must have five years of experience in a technical support role
- Five years experience in network administration, programming and troubleshooting with Windows operating systems, scripting and scripting languages, web technologies and/or database applications
- 5 years of experience working with software, hardware and network components
- Experience as a Desktop Support Engineer required
- Experience in both Windows and Linux environments preferred
- 3 years of experience in a computer support role with an emphasis on technical troubleshooting and problem solving
- Experience with Microsoft technologies, including Windows Server and Active Directory, Exchange Server, SharePoint, IIS and SQL Server
- Experience with Microsoft Server Solutions preferred
- Must have desktop support experience
- Must have experience working with and troubleshooting complex, networked software environments
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