IOS Technician
Job in
Johannesburg, 2000, South Africa
Listed on 2026-01-26
Listing for:
Boardroom Appointments
Full Time
position Listed on 2026-01-26
Job specializations:
-
IT/Tech
Technical Support, IT Support, Computer Repair / Support, HelpDesk/Support
Job Description & How to Apply Below
Qualifications
- Minimum of 3 years of experience as a technician in a technical support role
- Prior experience with iOS devices is essential
- Proficiency in diagnosing and repairing hardware and software issues on iOS devices
- Strong understanding of iOS features, settings, and applications
- Excellent communication skills, both verbal and written.
- Ability to provide technical guidance to both customers and junior technicians
- Exceptional problem-solving skills to address complex technical challenges
- Outstanding customer service skills and a customer-centric mindset
- Provide advanced technical support for iOS devices
- Perform repairs and replacements of components, ensuring compliance with the company's quality standards
- Assist customers in setting up, configuring, and troubleshooting their iOS devices
- Utilize expertise to provide specialized guidance on iOS features, apps, and functionalities
- Mentor and assist Technician Level 1 staff in handling challenging technical scenarios
- Collaborate with cross-functional teams to develop and implement solutions for recurring technical problems
- Deliver exceptional customer service, addressing customer concerns with professionalism and empathy
- Maintain accurate documentation of repairs, solutions, and interactions with customers
- Stay updated with the latest iOS updates, technologies, and troubleshooting methods
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