Network Support Engineer

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial
• Relevant certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Associate (JNCIA), or equivalent certifications are preferred

• Seasoned relevant experience in network engineering or a related role
• Seasoned experience working in a networking environment
• Seasoned experience with network security
• Seasoned WAN and LAN experience
• Seasoned experience in wireless equipment, protocols, standards, and wireless LAN design
• Seasoned experience with cloud networking (AWS, Azure, etc.)

• Designs and plans network solutions, including LAN, WAN, data centre, and cloud networks
• Develops network architectures that meet the organisation's current and future requirements
• Configures, deploys, and manages network devices such as routers, switches, firewalls, load balancers, and wireless controllers
• Implements and maintains network services and protocols
• Implements and enforces network security measures, including firewalls, intrusion detection/prevention systems, access controls, and VPNs
• Monitors network traffic for security threats and vulnerabilities
• Diagnoses and resolves complex network issues, utilising advanced troubleshooting techniques and network monitoring tools
• Analyses network performance data to identify and address bottlenecks and irregularities
• Optimises network performance by analysing traffic patterns, adjusting configurations, and implementing quality of service (QoS) measures
• Creates and maintains comprehensive network documentation, including network diagrams, configurations, standard operating procedures, and incident reports
• Collaborates with cross-functional teams, including systems administrators, security teams, application developers, and business stakeholders
• Communicates technical information effectively to both technical and non-technical audiences
• Manages/participates in network-related projects, including network upgrades, migrations, and expansions
• Develops project plans, defines objectives, and ensures successful project execution