Mid-Level IT Support Engineer

Mid-Level IT Support Engineer – Rivonia, Johannesburg.

Duties and Responsibilities:

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:

• Install, configure and support all Microsoft desktop and server operating systems.
• Install, configure and support all Microsoft and other application software (desktop and server).
• General hardware installation and troubleshooting (desktop and server).
• General troubleshooting on all IT related equipment.
• Respond to and resolve support calls at customer sites.
• Respond to and resolve support calls via remote connection (desktop and server).
• Assist customers telephonically.
• Remote administration of servers and workstations.
• Compile desktop and server configuration documentation for client sites.
• Execute orders and follow up service and repairs with external suppliers.
• Identify possible risks or problems and escalate to senior engineer.

Requirements:

• At least a Matriculation certificate.
• International MCSE or MCSA (advantageous)
• Windows Server 2016 and above advantageous.
• A+, Server+, N+ or similar qualification.
• Excellent understanding of Windows Event logs and how to identify problems.
• Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
• Be familiar with SCCM
• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• Experience with server maintenance and health checks on Windows Server.
• Experience with the configuration and administration of Office 365.
• Experience with logging and following up calls with external suppliers and service providers.
• Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• Working knowledge of server hardware systems such as RAID.