Junior IT Support Engineer

Technical Support

• Provide first-line support for all IT helpdesk queries (onsite and remote).
• Troubleshoot and resolve hardware, software, account, and basic network issues.
• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
• Support operating systems, business applications, productivity tools, and email platforms.
• Assist with user account setups, password resets, and access troubleshooting.
• Log, track, and manage IT service tickets using the approved ticketing platform.

• Monitor performance and availability of servers, network devices, Wi‑Fi, and firewalls.
• Manage user provisioning, group access, and permissions in Active Directory / Azure AD.
• Perform routine system checks, monitor IT health indicators, and elevate risks.
• Support backup operations, restoration testing, and disaster recovery activities.
• Apply cybersecurity controls including antivirus, patches, MFA, and access restrictions.
• Assist with compliance to IT policies, data protection requirements, and regulatory standards.
• Conduct periodic system audits and maintain accurate documentation.
• Identify opportunities to enhance IT security and reduce vulnerabilities.
• Maintain a complete and accurate inventory of all IT hardware and software.
• Manage procurement, license renewals, warranty tracking, and equipment lifecycle processes.
• Coordinate with external vendors for repairs, replacements, and escalations.
• Track asset status, requests, and updates through the approved tracking system.
• Provide training and guidance to staff on IT systems, tools, and best practices.
• Create and maintain IT guides, SOPs, quick reference documents, and knowledge‑base content.
• Support onboarding and off‑boarding from an IT perspective, including device setup and access removal.
• Identify inefficiencies in IT support processes and recommend improvements to optimise workflows and user experience.
• Stay updated with modern IT practices and emerging technologies to recommend relevant enhancements.

• Switch on all office TVs, monitors, and display screens each morning and verify functionality.
• Shut down all TVs, monitors, and display screens at the end of day.
• Conduct daily IT readiness checks to ensure smooth business operations.

Higher Certificate or Diploma in Information Technology, Computer Science, or a related field. Equivalent work experience will be considered.

• At least 1 year of experience in IT support, helpdesk, or system administration.
• Experience using a digital platform for ticket logging and workflow tracking.

• Strong hardware and software troubleshooting abilities.
• Knowledge of:
  • Windows & macOS operating systems
  • Office 365 and cloud‑based productivity tools
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Active Directory / Azure AD
  • Endpoint security and antivirus tools
• Familiarity with remote support tools (e.g., Team Viewer, Any Desk).
• Experience with ITSM or workflow systems is beneficial.
• Basic scripting knowledge is advantageous.

• Strong problem‑solving and analytical abilities.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Excellent communication and customer service orientation.
• Accountability, reliability, and strong sense of urgency.
• Service‑driven and patient.
• Proactive in identifying issues early and initiating improvements.