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Service Desk Lead: End-to-End IT Support & SLA Champion

Job in Johannesburg, 2000, South Africa
Listing for: Sumotech
Full Time position
Listed on 2026-01-30
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A leading IT services firm in Johannesburg is seeking a Service Desk Administrator to manage service desk operations effectively. The role focuses on resolving L1 and L2 tickets and ensuring high service quality and customer communication. Candidates should have 1-3 years of experience in a service desk or technical support role, with proven troubleshooting skills in Windows and networking. Join the team to enhance service quality and operational excellence.
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