Entry-Mid Level IT Support Engineer

Overview

Our client, a pharmaceutical company, is seeking to employ an entry-mid level IT Support / IT Operations Engineer. This role is based in Parktown, Johannesburg.

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
• Equivalent practical experience will be considered in place of a formal qualification
• 1–3 years’ experience in IT Support, IT Operations, or Infrastructure Support
• Proven experience working within a ticket-based system.
• Exposure to environments where uptime, response time, and speed of execution are critical.
• Strong understanding of IT infrastructure fundamentals
• Windows operating systems (macOS advantageous)
• Microsoft 365 / Office 365
• Active Directory / Azure AD
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Exposure to Microsoft Azure
• Basic scripting or automation exposure
• Experience in hybrid cloud/on-prem environments
• Exposure to backup and disaster recovery concepts

• IT Support & Ticket Management
  • Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
  • Provide first- and second-line IT support (onsite and remote)
  • Prioritise tickets based on business impact and urgency
  • Communicate clearly with users and stakeholders regarding progress and resolution
  • Ensure tickets are accurately documented and closed with clear resolution notes
• Incident & Crisis Response
  • Respond rapidly and decisively to high-priority incidents and system outages
  • Demonstrate speed of execution while maintaining structured troubleshooting
  • Escalate and coordinate with senior engineers or external vendors when required
  • Maintain calm, clear communication during incidents until full resolution
• Infrastructure & Systems Support
  • Support endpoints, network connectivity, servers, and cloud-hosted systems
  • Perform routine system health checks and preventative maintenance
  • Assist with backup operations and basic disaster recovery activities
• Cloud & Identity (Azure Focus)
  • Support Microsoft Azure services and cloud-based applications
  • Assist with Active Directory / Azure AD user provisioning and access management
  • Support Microsoft 365 / Office 365 environments
  • Understand hybrid (on-premise and cloud) environments
• Security & Operational Controls
  • Apply endpoint security controls including patching, antivirus, and MFA
  • Support access governance and least-privilege principles
  • Identify and escalate security risks or abnormal system behaviour

Only shortlisted candidates will be contacted. If you do not receive a response within two weeks of applying, please consider your application unsuccessful.