Senior Specialist: Pricing & Complex Solutions

Main Purpose

Specialist:
Complex Solutions & Pricing responsible for the scoping of as well as the end-to-end architecture and design of solutions and managed services that are deemed complex or require bespoke customisation to meet the customer’s need. The role primarily focusses on strategic customers for the assigned vertical segments within Large Corporates and State-Owned Enterprises. The inputs for these solutions are from RFXs (Request for: Information;

Proposal or Quotation) from the market or BRS (Business Requirement Specification) from customers or partners e.g. OEM (Original Equipment Manufacturer), System Integrator initiated. The role responsibility entails engaging with our customers to develop a sound understanding of their current business and technical challenges as well as their current strategies (both traditional and digital). These are all scoped and encapsulated in a problem statement.

The architect also must ensure that they have a firm grasp of the macroeconomic environment for their assigned sales vertical segments – this understanding would include knowledge of (and is not limited to):

• Industry or segment specific technologies and services;
• associated disruptive technologies;
• existing and potentially new competitors within their industries.

These insights gained through engagement process enable the architect to become a trusted technology strategy advisor to their customers and ultimately get involved in their strategy co‑creation process. This evolution of Solution Architect role allows for the proactive (or reactive via RFX) creation of customised (bundled or ad‑hoc created solutions independently or with partner ecosystems) managed services/solutions designed to meet their customer’s bespoke business requirements.

Additionally, the team will lead proof‑of‑concepts and pilots to prove/test recommended solutions and services in innovation centres or within customers environments. The intention is to design fully managed unique end‑to‑end solutions that are applicable to our strategic customers with the aim of ensuring their retention as Customers and grow wallet share for the assigned sales verticals. Given the roles knowledge of digital technologies and services, it endeavours to act as a thought leader for digital transformation and the launch of new digital services e.g. SD‑WAN, SD‑LAN, NFV.

• Contribute to interdepartmental, highly skilled technical analysis, responsible for all aspects of Complex Solutions designs from concept to development, implementation/integration, launch and on‑going product management requirements.
• Provide technical leadership and project management for the development and support of Complex Solutions that will support the assigned Sales segment but offer support and cross‑skilling to other Sales Segments.
• Perform Assurance that all Complex Solutions offerings integrate and interoperate into the customer’s environment/network.
• Supporting pre‑Sales presentations, Bid Management, formulating business cases, and attend national/international industry conferences to actively participate in external standards/regulatory organizations/bodies primarily for the assigned Sales Segment.
• Participate with the Product teams and serve as a technical leader to assist in the development, implementation and integration of Complex Solutions and services.
• Drive the development and implementation of COMPANY short term vertical sales technology strategy, for the assigned Segment. Contribute to Complex Solutions design methodology and new technology roadmaps to develop bespoke products using relevant tools to rapidly deploy solutions.
• Support Sales to achieve their aspirational revenue targets for the specific customers / verticals.

• Support the growth of Complex Solutions proposals for the assigned Sales Segment and monitor their success and opportunities for enhancements by growing revenue wallet share.
• Improve the quality and success rate for complex and customer specific solutions and solution responses within defined time frames.
• Recognises areas for internal improvement and suggest plans for…