ITOM Technical Consultant
Job in
Johannesburg, 2000, South Africa
Listing for:
DXC Technology
Full Time
position
Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Job Description:
As a Service Now Technical Consultant specializing in IT Operations Management (ITOM), you will design, develop, and implement ITOM solutions to optimize IT infrastructure and operations for our organization. You will leverage your expertise in Service Now to drive digital transformation initiatives, ensure alignment with business objectives, and enhance operational efficiency.
Key Responsibilities:
Solution Design & Architecture:
Develop and design Service Now ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.Translate business requirements into scalable and efficient Service Now solutions.Define integration strategies between Service Now ITOM and other ITSM/ITOM tools.Implementation & Customization:
Lead the implementation and configuration of ITOM modules, ensuring best practices are followed.Customize workflows, scripts, and other components to meet client-specific needs.Stakeholder
Collaboration:
Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements and align solutions with business goals.Provide technical leadership and guidance during project planning and execution phases.Governance and Best Practices:
Ensure compliance with industry standards and organizational policies for Service Now implementations.Establish governance frameworks for ongoing management and maintenance of ITOM modules.Troubleshooting & Optimization:
Identify and resolve issues related to Service Now ITOM performance and functionality.Continuously optimize configurations for improved efficiency and performance.Training & Documentation:
Create comprehensive documentation, including design specifications, implementation plans, and user guides.Provide training and knowledge transfer to internal teams and end-users.Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience:
5–7 years of experience with Service Now, with at least 3 years specializing in ITOM.Proven experience designing and implementing Service Now ITOM modules like Discovery, Event Management, and Service Mapping.Certifications:
ITIL Foundation or higher is a plus.Technical
Skills:
Strong expertise in Service Now platform architecture, including MID servers and integrations.Proficiency in scripting languages (e.g., JavaScript, Power Shell).Knowledge of network infrastructure, cloud technologies, and monitoring tools.Familiarity with CMDB, AIOps, and automation solutions.Key
Competencies:
Excellent problem-solving and analytical skills.Strong communication and interpersonal skills to interact with technical and non-technical stakeholders.Ability to work independently and lead cross-functional teams in a fast-paced environment.Preferred Experience:
Experience with multi-cloud management and orchestration.Knowledge of integrating Service Now with tools like Splunk, Solar Winds, or Dynatrace.Familiarity with Dev Ops practices and Agile methodologies.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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