Data Scientist

Data Scientist I page is loaded## Data Scientist Ilocations:
Johannesburg time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 19, 2026 (6 days left to apply) job requisition :
R46301#
** Job Description
** Data Scientist I    Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. Now’s the time to imagine your potential in a team where experts come together and ignite effective change    We are currently in search for a Data Scientist that will plan, analyse data, implement personalised solutions within the collections on platform space.

The incumbent must be able to translate data into actionable insights through data analytics using advanced data analytical tools and modelling techniques. Additionally, the data scientist should be able to identify process breakages, keep an eye out for business opportunities, resolve business problems and must have a passion for developing and implementing technology-based customer solutions    As a Data Scientist in Collections, you will be looking after the end-to-end platform process ensuring strategy development and implementation, increased collections interactions and campaigning through Cortex rails by ensuring that the right tools are in place to enable customers to self-solve.

You will be responsible for developing data driven insights and analytics that advise business on strategy formulation, influence how collections are executed on platform while having a direct input on the customer messaging.
** Why This Role Matters
*** The platform capability remains a critical component of our business, supporting increased customer interactions on the app and reducing operational costs by enabling customers to self-serve
* Improving the display and accessibility of collections offers, rehabilitation offers and targeted educational content on the FNB app
* Combining decisions and technology ensures that business strategies are fit for purpose and ensures future readiness
** What You Will Be Tasked to Do
*** Integration of business models and analytics value chain onto platform
* Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical
* Drive customer interactions through ad hoc Adobe campaigns and treatment strategy deployment
* The utilisation of the offers engine to improve collections, relief applications, and customer engagement
* Increasing the availability and ranking accuracy of offers
* Promoting good lending practices by managing the purging of credit offers for the risky customer segments
* Converting and automating off-platform initiatives
* Engaging data teams to ensure relevant data is available for platform execution via the Data Mart
* Ensuring data processes run from the Data Mart and are automated with minimal human intervention
* Improving self-service collections and read content use cases using AI
* Collaborating with the BI team to enhance data quality and automation
* Identifying and resolving process gaps or breakages to reduce customer complaints and mitigate reputational risk
* Assisting with customer and data queries to resolve operational issues
* Enhancing and automating platform reporting to highlight benefits across KPIs such as interactions, arrears volume/value, cash collected, collection rates, click rates, and delinquency performance
* Leading the requirements-gathering and testing processes ahead of platform loads
* Working with multiple stakeholders to deliver key platform solutions
* Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
* Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
* Ensure implementation of relevant policies, governance and practice standards across the business
** Minimum Job Qualification
*** Bachelor of Science Degree in Mathematics & Statistics, Actuarial, Quantitative Risk, BMI
* Bachelor of Science with Honours Mathematics or Statistics (Advantageous)
** Experience
*…