Senior Revenue Operations Account Manager

Position Overview

We are seeking a Senior Rev Ops Manager / Revenue Systems Lead to drive end-to-end Lead-to-Cash transformations for our clients. This role blends executive-level strategy with deep hands-on Salesforce expertise perfect for someone who thrives at the intersection of business architecture CRM systems and AI-enabled Revenue Operations.

You will lead high-impact projects partner directly with CROs COOs and VP-level leaders and design scalable data-driven revenue systems that fuel predictable growth.

• Lead full-cycle Rev Ops engagements: discovery, process design, architecture, build, QA, enablement, go-live optimization.
• Architect Lead-to-Cash strategies, revenue workflows, lifecycle models, SLAs, and core funnel KPIs.
• Build and optimize Salesforce orgs: objects, permissions, flows, automations, validations, reporting, and dashboards.
• Plan and support integrations across the revenue tech stack (Salesforce, marketing, CS, finance tools) including data mapping and sync logic.
• Drive AI-powered efficiencies: predictive insights, automated workflows, intelligent routing, advanced reporting, and operational automation.
• Lead client workshops, facilitate executive sessions, set expectations, and act as a trusted strategic advisor.
• Produce high-quality documentation, SOPs, and scalable operational frameworks.

Time split:
Approximately 50/50 to 70/30 between hands-on systems work and strategic client leadership.

• 5+ years in Rev Ops, Sales Ops, Revenue Systems, or CRM Implementation.
• Deep Salesforce expertise: flows, architecture, data model, automations, reporting.
• Experience working directly with CRO, COO, or VP-level stakeholders.
• Proven ownership of end-to-end CRM or Lead-to-Cash implementations.
• Data-driven operator with strong command of funnel metrics, forecasting, pipeline health, and attribution.
• Excellent communication skills and the confidence to challenge clients thoughtfully (not a yes-person).
• Strong English communication skills; comfortable supporting US-based clients.
• Ability to manage multiple simultaneous projects with clarity, structure, and independence.

• Hub Spot experience.
• Background in CRM migrations or complex multibusiness-unit transformations.
• Familiarity with compensation and commission structures.
• iPaaS / API automation experience (Zapier, Make, Workato).
• Exposure to analytics, finance, or business operations.

• ASC 606
• Hotel Experience
• Hospitality Experience
• GAAP
• Accounting
• Revenue Management
• Pricing
• Analysis Skills
• Salesforce
• SOX
• ERP Systems
• Net Suite