Technical Specialist: End User Computing
Job in
Johannesburg, 2000, South Africa
Listed on 2026-02-17
Listing for:
Gijima Holdings HR
Full Time
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
ROLE PURPOSE
Provide expert technical support by troubleshooting complex hardware, software, and network issues. Ensure the effective implementation, maintenance, and optimization of technical systems. Act as a bridge between technical teams and end users, delivering reliable solutions, improving system performance, and supporting uninterrupted business operations through advanced technical expertise.
KEY RESPONSIBILITIES
- Provide advanced technical support for hardware, software, and systems issues.
- Diagnose, troubleshoot, and resolve complex technical problems within agreed SLAs.
- Install, configure, test, and maintain operating systems, applications, and network components.
- Collaborate with internal IT teams to implement system upgrades, patches, and technical solutions.
- Monitor system performance and proactively recommend improvements.
- Document technical procedures, configurations, and known errors.
- Ensure compliance with security, quality, and operational standards.
- Train and support end users and junior technical staff.
- Participate in technical projects, rollouts, and system deployments.
- Provide standby support and work overtime on an ad hoc basis where required.
- Timely resolution of incidents and service requests in line with SLAs.
- High system uptime and optimal performance levels.
- Accurate and up-to-date technical documentation.
- Successful implementation of system upgrades and deployments.
- Reduced recurring incidents through root cause analysis and preventative actions.
- Positive end-user satisfaction feedback
a) Technical/Functional Competencies:
- Advanced hardware and software troubleshooting
- End-user support and service desk operations
- Operating systems (Windows and related environments)
- Network fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
- System installation and configuration
- IT service management principles (ITIL exposure)
- SLA management and incident prioritization
- Technical documentation and reporting
- Analytical thinking and structured problem-solving
- Strong customer service orientation
- Clear verbal and written communication
- Ability to translate technical concepts for non-technical users
- Accountability and ownership
- Ability to work independently and collaboratively
- Attention to detail
- Adaptability and resilience
Formal Education:
- Grade 12
- IT related Diploma/Degree
- CompTIA A+
- CompTIA N+
- IT Diploma/Certificate
- ITIL v3 Foundation Certification (advantageous)
- MCSE (advantageous)
- 4–7 years’ experience in IT software and hardware support.
- Proven experience in end-user support with strong troubleshooting capability.
- Exposure to network environments.
- Understanding of Service Level Agreements (SLAs).
- Demonstrated experience in a technical support or specialist role.
- Responsible for diagnosing and resolving technical incidents within defined authority levels.
- Escalates high-impact or unresolved issues in line with escalation protocols.
- Makes technical recommendations to improve system stability and performance.
- Contributes to decisions regarding system configurations and technical implementations within scope of responsibility.
- End users (internal stakeholders)
- IT Service Desk
- Infrastructure and Network Teams
- Application Support Teams
- External Vendors and Service Providers
- IT Management
- SLA compliance rates
- First-time resolution rate
- System uptime and performance metrics
- Reduction in repeat incidents
- Quality and accuracy of documentation
- User satisfaction ratings
- Successful completion of assigned technical projects
- Standby and overtime may be required on an ad hoc basis.
- Valid Code B driver’s license required.
- Must have a reliable vehicle.
- Must have demonstrated driving ability for 5 years or more.
- Clear criminal record required.
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