Business Analyst

Description

Responsible for reviewing, evaluating, and analysing business and user needs to develop clear, actionable system requirements. This includes analysing, documenting, and updating business requirements for products, processes, procedures, and systems to ensure alignment with strategic objectives and operational efficiency. The job involves translating business challenges into functional specifications that guide the design, development, and implementation of technology solutions. Collaboration with cross-functional teams is essential to ensure solutions are fit-for-purpose, scalable, and deliver measurable value.

The job also supports solution validation through testing and user feedback, contributing to continuous improvement and business agility.

Key Responsibilities

Business Analysis & Requirements

Lead end-to-end requirements elicitation (workshops, interviews, observation) for merchant and payment initiatives.

Produce high-quality BRDs, FRDs, user stories, acceptance criteria
, and traceability matrices
.

Translate merchant/partner needs into scalable functional and non-functional requirements (security, availability, performance, compliance).

Perform gap analysis between current-state and target-state, especially across PowerCARD modules and payment rails.

Define and maintain data dictionaries, interface specifications, and API/ISO
8583/ISO
20022 message mappings where applicable.

Payments Domain & PowerCARD

Configure or specify changes across PowerCARD components (e.g.,
Acquiring, Issuing, Back-Office, Authorization, Clearing & Settlement, Dispute/Chargeback
, Merchant Management).

Support scheme compliance (Visa/Mastercard), PCI-DSS considerations, tokenization, 3DS, SCA/Strong Customer Authentication (as applicable).

Work with gateway/switch teams on POS/ePOS
, eCommerce
, QR
, Tap-on-Phone
, SoftPOS
, and alternative payments (wallets, EFT, A2A, etc.).

Partner with finance/ops on reconciliation, settlement, merchant billing/fees
, and chargeback workflows
.

Process & Delivery

Map and optimize E2E business processes (BPMN level 2 detail), including exception paths.

Collaborate with Product Owners and Engineers to refine backlog, prioritize features, and decompose epics.

Support SIT/UAT: test planning, test cases, data prep, defect triage, sign-off criteria.

Contribute to change management
, training content, operating procedures (SOPs), and post-implementation reviews.

Stakeholder Management

Manage cross-functional stakeholders:
Product, Engineering, Info Sec, Risk, Compliance, Finance, Operations, Customer Support, and external vendors/PSPs/schemes.

Present analysis outcomes, solution options, and trade-offs to stakeholders and decision forums (steerco, design authority).

Minimum Requirements

Education: Diploma (NQF 6 or equivalent) in Information Systems, Business Analysis, IT, or related.

Experience: 5+ years Business Analysis experience, with 3+ years specifically in Payments/Merchant Acquiring
.

Platforms: Hands-on exposure to Power

CARD (HPS)—configuration, workflows, or integration (must-have).

Standards/Protocols: Working knowledge of ISO
8583
, ISO
20022
, card scheme rules, PCI-DSS, 3DS, tokenization.

Documents & Tools: Proficient in BRD/FRD
, User Stories
, Use Cases
, BPMN
, Wireframes
, Data Models
, Confluence/Jira
, Visio/Draw.io
, SQL (basic).

Methodologies: Agile (Scrum/Kanban) and familiarity with SDLC/Dev Ops practices.

Communication: Strong facilitation, requirements negotiation, and stakeholder management skills.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/02/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.