Business Analyst

Business Analyst page is loaded## Business Analyst locations:
Johannesburg time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 23, 2026 (6 days left to apply) job requisition :
R46388#
** Job Description
** Responsible for reviewing, evaluating, and analysing business and user needs to develop clear, actionable system requirements. This includes analysing, documenting, and updating business requirements for products, processes, procedures, and systems to ensure alignment with strategic objectives and operational efficiency. The job involves translating business challenges into functional specifications that guide the design, development, and implementation of technology solutions. Collaboration with cross-functional teams is essential to ensure solutions are fit-for-purpose, scalable, and deliver measurable value.

The job also supports solution validation through testing and user feedback, contributing to continuous improvement and business agility.#

Key Responsibilities ## Business Analysis & Requirements
* Lead end-to-end requirements elicitation (workshops, interviews, observation) for merchant and payment initiatives.
* Produce high-quality
** BRDs, FRDs, user stories, acceptance criteria**, and
** traceability matrices**.
* Translate merchant/partner needs into scalable functional and non-functional requirements (security, availability, performance, compliance).
* Perform
** gap analysis
** between current-state and target-state, especially across
** Power

CARD
* * modules and payment rails.
* Define and maintain data dictionaries, interface specifications, and API/ISO
8583/ISO
20022 message mappings where applicable.* ### Payments Domain & PowerCARD
* Configure or specify changes across
** Power

CARD
* * components (e.g.,
** Acquiring, Issuing, Back-Office, Authorization, Clearing & Settlement, Dispute/Chargeback**, Merchant Management).
* Support
** scheme compliance** (Visa/Mastercard), PCI-DSS considerations, tokenization, 3DS, SCA/Strong Customer Authentication (as applicable).
* Work with gateway/switch teams on
** POS/ePOS**,
** eCommerce**,
** QR**,
** Tap-on-Phone**,
** SoftPOS**, and
** alternative payments** (wallets, EFT, A2A, etc.).
* Partner with finance/ops on
** reconciliation, settlement, merchant billing/fees**, and
** chargeback workflows**.## Process & Delivery
* Map and optimize
** E2E business processes** (BPMN level 2 detail), including exception paths.
* Collaborate with Product Owners and Engineers to refine backlog, prioritize features, and decompose epics.
* Support SIT/UAT: test planning, test cases, data prep, defect triage, sign-off criteria.
* Contribute to
** change management**, training content, operating procedures (SOPs), and post-implementation reviews.## Stakeholder Management
* Manage cross-functional stakeholders:
Product, Engineering, Info Sec, Risk, Compliance, Finance, Operations, Customer Support, and external vendors/PSPs/schemes.
* Present analysis outcomes, solution options, and trade-offs to stakeholders and decision forums (steerco, design authority).##

Minimum Requirements
* *
* Education:

** Diploma (NQF 6 or equivalent) in Information Systems, Business Analysis, IT, or related.
* *
* Experience:

*
* ** 5+ years
** Business Analysis experience, with
** 3+ years
** specifically in
** Payments/Merchant Acquiring**.
* ** Platforms:
** Hands-on exposure to
** Power

CARD (HPS)**—configuration, workflows, or integration (must-have).
* ** Standards/Protocols:
** Working knowledge of
** ISO
8583**,
** ISO
20022**, card scheme rules, PCI-DSS, 3DS, tokenization.
* ** Documents & Tools:
** Proficient in
** BRD/FRD**,
** User Stories**,
** Use Cases**,
** BPMN**,
** Wireframes**,
** Data Models**,
** Confluence/Jira**,
** Visio/Draw.io**,
** SQL (basic)**.
* ** Methodologies:
** Agile (Scrum/Kanban) and familiarity with SDLC/Dev Ops practices.
* ** Communication:
** Strong facilitation, requirements negotiation, and stakeholder management skills.# #
**** Job Details****#
** Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
** 23/02/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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