Specialist Support Engineer

Overview

We’re looking for a Specialist Support Engineer who loves solving complex technical problems and helping customers succeed. You’ll troubleshoot advanced issues, work closely with engineering teams, communicate clearly with customers, and help improve our products and support processes. The ideal candidate is technically curious, calm under pressure, and passionate about delivering great support. In return, you’ll join a collaborative team with room to grow, flexible working, and the chance to make a real impact every day.

Job Title: Specialist Support Engineer
Employment Type: 11 months Contract
Work Location: Johannesburg North/Remote

We are seeking a Specialist Support Engineer responsible for the stability, security, and continuous improvement of enterprise banking applications. This role combines application support and Dev Ops practices to ensure high availability, strong performance, and compliance within a regulated banking environment. Working across the full application lifecycle, the role partners with business stakeholders, technology teams, and vendors to deliver reliable systems, manage upgrades and incidents, and drive improvements that enhance resilience and efficiency.

The Specialist Support Engineer plays a key role in minimizing business disruption, meeting service commitments, and enabling technology solutions that support critical banking operations.

Devops And Support:

• Apply critical thinking, design thinking and problem-solving skills to solve technical problems on existing applications.
• Implement all configurations, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications.
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs.
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues.
• Maintain correct and current application documentation and make it available to application users.
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs.
• Ensure minimal business operations impact due to upgrades and maintenance activities.
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues.
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services.
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades.
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimized.
• Develop and maintain knowledge in application functionality, user workflow, and business processes.
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshooting issues.
• Compile and maintain inventory of applications and related details.
• Manage and provide support aligned to all SLA’s.
• Develop the skills required to operate and maintain the technical products & services (applications) Ensure that a backup system for applications and files associated with business operations is in place.
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications.
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and…