Cloud POS Implementation & Support Specialist

This role supports the rollout, configuration and day-to-day technical operation of a Cloud-based Point-of-Sale (POS) solution for hospitality businesses, including sit down restaurants, Take Away and Bars. Working closely with the Business Manager - Cloud Product, the successful candidate will assist with system implementation, hardware setup, training, and customer support, helping ensure stable deployments and a positive customer experience.

The responsibilities of the position include:

• Assist with onboarding new customers onto the Cloud POS platform
• Support configuration of:
• Web-based back-office modules (stock, recipes, sales products)
• Android, iOS and Windows-based POS terminals (ordering, payments, transfers, voids)
• Help prepare and validate systems before go-live

• Assist with setup and basic troubleshooting of:
• Android tablets, iOS tablets, Android and Windows based all-in-one POS devices include
• POS peripherals (printers, cash drawers, network switches, scanners etc.)

• Assist with setup and validation of:
• Card payment providers
• Online ordering platforms
• Perform basic testing and elevate integration issues clearly and accurately

• Assist with customer training for:
• Front-of-house POS usage
• Manager back-office operations
• Provide telephonic and remote support for day-to-day operational issues
• Participate in onsite support and implementations

• Capture customer feedback and recurring issues
• Assist with user acceptance testing and validation of new features
• Contribute to training material and basic documentation
• Grow toward supporting and eventually leading implementation and support functions as the business scales

• Matric
• Diploma or degree in IT:
  Information Systems, or a related field
• Previous experience in hospitality systems / technical support / POS / Hardware setup and troubleshooting
• Strong knowledge of Android, iOS, and Windows operating systems
• Conceptual understanding of reports and operational data
• Strong communication skills and customer-focused mindset
• Will be required to travel for onsite implementations and support - own car essential
• Flexibility to assist after hours during go-lives or critical issues

• Planning & Organising
• Communication & Impact
• Customer Focus
• Problem-solving
• Initiating Action
• Building a Successful Team
• Coaching & Developing Others
• Financial Acumen
• Results Orientation
• Adaptability
• Engagement Readiness
• Leadership Disposition
• Coping with stress / change