IT​/Software Project Services Lead Mining

You will report to the Operational Manager and be based at our Johannesburg office in South Africa. As a Project Services Lead (PSL) within the Geoscience Portfolio, you will be responsible for managing all services projects & engagements within the customer base. The PSL must ensure that the regional technical resources (TAs) are appropriately scheduled across all areas of direct customer interaction, which extends to technical support, certified learning workshops, learning marketing, sales support and product implementation.

Where the schedule requirements exceed that of regional capacity (or technical capability), the PSL must engage cross-regionally with their peers or with the Product Specialist Team for assistance, or sub-contract Nova Network Partners where appropriate.

As the Team Lead for the regional Technology Advisors, the PSL must systematically build the TA team depth through application of the internal TA Learning Pathway, and in line with the regional business demands as agreed with the Operations Manager.

• Must have qualification in IT or Software Project Management and/or Project Administration
• Must have 3+ years’ experience in delivering enterprise IT software projects
• Must have Experience in working for a software company
• Experience in leading a technical team is desirable
• Experience in being a hiring manager is required
• Understanding of the mining industry is desirable

The position activities are summarized below. In keeping with our company values, employees are expected to be flexible enough to assist in tasks outside of those listed, if required by the company.

• Overall responsibility for the successful planning and execution of Geoscience Portfolio-related projects through applying our project management methodologies. This includes, but is not limited to, gathering project status information, generating metrics, preparing reports and liaising with customers.
• As part of the administration tasks associated with all the above, resource scheduling will be a key part of this role. Effective use of our Project Management system is essential to this role.
• Effective communication regarding project status with key stakeholders for all projects is a requirement.
• Deliverables-based project management, in the form of final project sign-off, milestone invoicing, along with any project deviations are documented and accepted by the customer. Preparing monthly accruals on services actuals to be delivered and prepared for internal revenue reporting.
• Focus on the delivery of customer value, in the form of executing ac Quire implementations, services, and training that meet (or exceed) the customer's needs

• Oversee the daily support traffic and determine issues that should be resolved. This, in part, will contribute to the various product technology roadmaps.
• Ensure tickets are triaged, assigned and have ownership throughout the time the ticket is open.
• Follow up with critical tickets that have been assigned to Deep Support.
• Response times and closure of tickets are followed as per ac Quire’s support process.
• Release Management. When a new release is to be delivered, a large amount of coordination is required with the customer base. This will be done in conjunction with the Commercial and Technical Support teams.
• Responsible for all Team Lead duties for the regional Technology Advisor (TA) team.
• Schedule quarterly TA Learning days through collaboration with the Technical Product Group and fellow PSL’s from other regions.
• Ensure TAs follow the appropriate internal processes with regard to Solution Design and Implementation, and all other service engagements for all relevant geoscience products.
• Collaborate across regions and into other functions of the business with relevant counterparts and peers
• Continuously up-skill and maintain the necessary technology and industry knowledge, skills, and capabilities through channels provided, i.e., learning weeks, product release cycles, technology roadmap, training plans & levy, etc.
• Develop and maintain a thorough understanding of ac Quire’s philosophy, value proposition, and product offerings.