Change Management Specialist
Job in
Johannesburg, 2000, South Africa
Listing for:
FirstRand Bank Limited
Full Time
position
Listed on 2026-02-25
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, Data Analyst, Business Continuity
Job Description & How to Apply Below
Description
The
Change Management Specialist supports the successful delivery of project related change by planning, executing, and embedding structured
change management activities across multiple work streams. The role ensures impacted stakeholders understand, adopt, and sustain new processes, systems, and ways of working, while providing high quality insights, reporting, and change delivery support using modern collaboration and project tools.
Key Responsibilities
Change Strategy & Planning
Develop an integrated Change Management Strategy aligned with project scope and objectives.Conduct baseline readiness assessments and identify change gaps.Plan and execute change activities across all phases of the project lifecycle.Maintain accurate planning, activity tracking, and time logging on Jira.Impact Assessment & Change Mapping
Conduct comprehensive change impact assessments across people, process, system, and role dimensions.Map change impacts per business area and monitor simultaneous changes to manage saturation.Identify change risks and provide mitigation recommendations.Maintain impact and readiness documentation using standard templates and reporting tools.Stakeholder Engagement & Sponsorship
Conduct stakeholder analysis and develop targeted engagement plans.Develop and maintain sponsor roadmaps to support effective change leadership.Facilitate business engagement sessions and structured feedback loops.Support stakeholder groups with messaging, coaching, and change reinforcement.Project Communication Management
Develop a project communication plan and create communication content for multiple channels.Use Microsoft 365 tools (Word, PowerPoint, SharePoint, Outlook, Viva Engage) to prepare communication assets.Coordinate approvals and schedule communications in line with the communication calendar.Monitor communication effectiveness through analytics and feedback mechanisms.Training, Learning & Capability Enablement
Conduct training needs analysis and create training plans.Coordinate development and delivery of training materials (presentations, guides, videos, demos).Support business leaders and managers through change coaching and facilitation.Track training attendance, competency uplift, and adoption levels.Readiness, Adoption & Measurement
Perform follow‑up readiness assessments to measure progress and identify gaps.Track and report on change adoption, sentiment, and business feedback.Use Jira dashboards, Excel, Power BI, and Copilot insights to prepare reporting for Project Managers and Steer Co.Recommend corrective actions to address resistance or adoption challenges.Governance, Documentation & Close‑Out
Ensure adherence to governance frameworks and use of standardised templates.Maintain all change documentation on Confluence or approved repositories.Complete end‑to‑end change close‑out activities including lessons learned, sustainability plans, and business handover packs.Provide progress reports to Project Managers and key stakeholders.Qualifications Requirements
Bachelor’s degree in business, Change, Commerce, or related field (advantageous).Change Management certification (Prosci or equivalent) preferred.Experience
5–7 years in project‑based change management.5 years’ experience in the Banking or Financial Services industry.Strong experience delivering change in a multi‑project, agile environment.Experience developing training, communication, and readiness solutions.Skills & Competencies
Strong knowledge of change methodologies (ADKAR, Kotter, Prosci).Excellent communication and presentation skills.Ability to use Copilot and similar AI tools to enhance delivery quality and speed.Ability to simplify complex information for diverse audiences.Strong stakeholder management and business partnering ability.Analytical mindset with exceptional attention to detail.AI & Copilot Fluency (Advantageous)
Using Copilot to draft communication messages, insights, and briefing notes.Analysing stakeholder feedback and generating summaries.Creating presentations, training content, and dashboards using AI acceleration.Using AI tools to optimize reporting, sentiment analysis, and documentation uptime.#Post
#FNB
#LI-LM1
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
01/04/26
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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