Product Support Supervisor

De Beers Technology has operations in both Cape Town and Johannesburg, South Africa and is part of the De Beers Group. We deliver technical services and technology systems to increase the efficiency and effectiveness of the De Beers Diamond value chain from exploration to diamond recovery. Activities include marine geophysical survey, sampling, mining, projects, engineering, technology development and maintenance. We provide specialized diamond processing and recovery technology for the De Beers Group Exploration and Mining Operations.

We are the industry leader in marine mining practices resulting in the most successful and advanced marine mining equipment and operations globally.

The Company has an excellent record in successful project delivery which with over 140 projects delivered in the last 22 years focused on the establishment and development of a fleet of sampling and mining ships and all associated equipment. On the base of this successful track record, we have a strategic intention to expand our project offering to De Beers land-based operations.

Your role will include but not limited to:

• Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g., on-site support / repairs & testing / commissioning / inspections, etc. (supervisory authority over direct reports on required activities)
• Execute delivery of Commercial Support technical support activities, through own effort, both locally at and at client operations. (advisory authority to Technology Field Support Manager)
• Conceptualise solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
• Direct Output: day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager
• Successful delivery of technical support, excellent client feedback
• Constructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
• Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
• Monitoring and progressing customer Purchase Orders.
• Ensuring inspections reports are dispatched in the agreed lead time.
• Ensuring inspections schedule is completed and shared with customers.
• Answering customer queries regarding availability and lead times.
• Reporting monthly financial figures
• Sourcing and purchasing components, materials and consumables.
• Maintaining a sustainable and flexible supply network.
• Resolving supply or quality issues with vendors.
• To reserve and receive stock items on an as-needed basis for repair
• To book in personnel time, material costs, and execute on invoices

This role is in the Product - Field Support department at a GBG7 level

• Minimum qualification - engineering or scientific diploma
• Operational support of C&I or electromechanical products
• Commercial customer service in a technical environment (5 yrs minimum)
• Experience using common ERP packages namely SAP
• Experience in dealing directly with customers.

Skills required for the role

• Supervising, scheduling, and monitoring in a dynamic client driven environment
• Good interpersonal skills able to relate to and communicate with Band 5 to Band 8 personnel.
• Ability to work under own supervision

Role Specific Knowledge:

• Basic mechanical aptitude
• Advanced electronic repair
• Intermediate computer hardware and software
• Intermediate finance and commercial principles
• Excellent customer relationship management
• Excellent knowledge of Upstream Technology products (Diamond Sorting /Recovery Equipment’s)

Who we are:

De Beers Group is a company with a sparkling future.

Our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

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