Tier 3 Service Desk Technician; R19-R27k

Job Summary:

We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence.

Key Responsibilities:

• Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.

• Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.

• Maintain client environments and provide recommendations for upgrades or improvements based on Checks and IT Standards.

• Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.

• Work with internal teams to escalate and resolve complex issues when required.

• Build and maintain strong relationships with clients through professional and effective service delivery.

• Stay current with developments in technology to maintain a high level of technical competence.

• Provide feedback to management on recurring issues or opportunities for improvement.

Requirements:

• 3+ years’ experience in a technical support role, ideally in an MSP or customer-facing IT environment.

• Solid understanding of desktop and server operating systems (Windows, macOS, and Linux preferred).

• Experience with networking hardware such as routers, switches, wireless access points, and firewalls.

• Strong diagnostic and problem-solving skills with a methodical approach.

• Clear and confident communicator, able to explain technical concepts to non-technical users.

• Able to manage time effectively and work independently when required.

• Valid driver’s licence and reliable vehicle are essential.