Business Analyst

Job Description

Must Haves..

Good relevant exp 8+ yrs in core BA role.

Telecom exp in a fast-paced env

Agile exp - can gather the requirements clearly and deliver it for multiple projects in parallel

Good to have..

Oracle Fusion HCM skills

Requirements
EXPERIENCE AND SKILLS •
• 4+ years of experience in configuration management, infrastructure engineering, or IT operations. •
• Strong experience with CMDB platforms (e.g., Service Now, BMC Remedy). •
• Familiarity with third-party software lifecycle and vendor management. •
• Proficiency in scripting (e.g., Python, Power Shell) and automation tools (e.g., Ansible, Terraform). •
• Familiarity with ITIL framework and service management principles. •
• Strong analytical and problem-solving abilities. •
• Attention to detail and accuracy in managing configuration data. •
• Excellent communication and collaboration skills. •
• Ability to work in a fast-paced, high-compliance environment.
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team.
• Worked across diverse cultures and geographies.
• Pan Africa multi-cultural experience is advantageous.
• IT operations SLA management EDUCATION AND CERTIFICATES
• 4-year Information Science/ Information Technology/ Computer Science/ Engineering (or related) Degree/Diploma
• Information Technology Infrastructure Library (ITIL) Certification Foundation or Expert v3 / Managing Professional/Master (Preferred)
• Service Now Certified System Administrator
• Hashi Corp Certified:
Terraform Associate
• Red Hat Certified Specialist in Ansible Automation
• Python Institute – PCEP or PCAP
• Certified Information Systems Auditor (CISA)
• BMC Remedy Administrator Certification (if applicable)
• CompTIA Server+ or Linux+ (for infrastructure fundamentals)